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A Comparative Case Study Investigating the Adoption of CRM


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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Rs. 2,675

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  • Product Description

This study concentrates on Tesco and Sainsbury’s - two major retailers in the United Kingdom as cases. The contents are rigorously developed under the title ‘A Comparative Case Study Investigating the Adoption of CRM – The Case of Tesco and Sainsbury’s’. From cross comparison viewpoint, the set objectives are: first, to explore the key influential aspects of Customer Relationship Management (CRM); second, to identify the current trends of CRM adoption; third, to identify the CRM practices employed by Tesco and Sainsbury’s; and finally, to critically evaluate and compare the impact of the CRM policies adopted by the two retailers as cases, regarding the consumer making process. This empirical study used the mixed method that combined both qualitative and quantitative research approach. The results are unique and have indicated the importance of adopting effective CRM policies to ensure business growth and profitability.

Product Specifications
SKU :COC64628
AuthorMasud Parves and Azizul Hassan
Number of Pages68
Publishing Year2013-07-17T00:00:00.000
Edition1 st
Book TypeSales & marketing
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08 00:00:00