Application of SPC to Control and Improve Quality

Application of SPC to Control and Improve Quality


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description

This study applies statistical process control techniques to improve the quality and efficiency of the processes in a restaurant system. The aim of this research is to improve the quality of services using statistical process control tools such as control charts. Furthermore, SERVQUAL methodology has been considered for evaluating service quality according to customer perception. Lastly, experimental design has been used to prove that the developed questionnaire which has been utilized for analyzing system performance is correct.

Product Specifications
SKU :COC22147
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-28
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