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Banking Service Quality & Customer Satisfaction - A Comparative Study


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description

Banking system plays a pivotal role in the development of the economy of any nation. A good banking sector with a good banking habit can accelerate the pace of development of a country. Banking is one of the key industry in the services' sector and it is indeed, the financial nerve center of the economy. Nowadays, many banks started giving importance to Customers’ Relationship and hence they used all sorts of technologically advanced services and facilities. This has an overwhelming impact on customer’s behavior which causes the customer to be hypersensitive to the quality of service. Customer Service in the banks is a continuing issue. In a deregulated environment, customers’ expectations keep rising, as they look for more convenient and flexible option available to them at competitive rates from many players operating in the field.Therefore this book is an attempt by the author to find Banking Dervice Quality & Customer Satisfaction - A Comparative Study.

Product Specifications
SKU :COC70891
AuthorBalaji SG
Number of Pages324
Publishing Year2011-09-29T00:00:00.000
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08 00:00:00