Business Agility and Information Technology in Service Organizations

Business Agility and Information Technology in Service Organizations


Marketed By :  Scholars' Press   Sold By :  Kamal Books International  
Delivery in :  10-12 Business Days

₹ 3,867

Availability: Out of stock


Delivery :

5% Cashback on all Orders paid using MobiKwik Wallet T&C

Free Krispy Kreme Voucher on all Orders paid using UltraCash Wallet T&C
Product Out of Stock Subscription

(Notify me when this product is back in stock)

  • Product Description

Service organizations have to deal with increasing uncertainty in their environment. In the academic literature and in practice there is not much knowledge about how organizations can use information technology (IT) to deal with this uncertainty. This piece of work takes the first steps to develop theoretical knowledge on the conditions under which IT supports higher levels of agility. Business agility is the capability of organizations to swiftly change businesses and business processes beyond the normal level of flexibility to effectively manage highly uncertain and unexpected, but potentially consequential internal and external events. Empirical research was carried out via surveys and interviews in four industries and three public sectors. Four in-depth case studies were carried out within one service organization. The results show that in many large service organizations business agility is hampered by a lack of IT agility. Organization and alignment of processes and information systems via the cycle of sensing, responding and learning along with the alignment of business and IT are important conditions for improving business agility performance of service organizations.

Product Specifications
SKU :COC75068
Country of ManufactureIndia
Product BrandScholars' Press
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-10-08
0 Review(s)