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Business Excellence Performance in the Hospitality Industry

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description
 

Business Excellence Performance in the Hospitality Industry is a unique text, which links these three important areas of quality management. Bringing Business Excellence in services is multi-faced and therefore is difficult to initiate and put into practice. Business Excellence looks at all key determinants involve-be they frontline employees, supervisor or managers and considers a number of approaches and techniques for improving hotels successfully. The book at the final chapter also suggests various implications to the hotel managers, politicians and policy makers of emerging economies like Iran, in order to achieve stronger business excellence in their hotels and have higher performance. Business Excellence Performance in the Hospitality Industry is invaluable for academics and tourism students including PhD and master, and is suitable as supplementary material for undergraduate courses; such as, introduction to management, Total Quality Management,Quality Management, Business Excellence in tourism, and so forth.

Product Specifications
SKU :COC70944
AuthorHuseyin Arasli and Sarvnaz Baradani
LanguageEnglish
BindingPaperback
Number of Pages108
Publishing Year2011-12-05T00:00:00.000
ISBN978-3847301424
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08 00:00:00
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