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Business Process Outsourcing


Marketed By :  VDM Verlag Dr. Müller   Sold By :  Kamal Books International  
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  • Product Description

The research findings presented in this dissertation identify factors that are related to the success of business process outsourcing (BPO) relationships. The integrated conceptual framework includes both economic and non-economic factors and draws upon concepts from transaction cost economics, resource based view and social exchange theory. Four dimensions are identified as critical to BPO success: strategic sourcing, governance structure, service quality and partnership quality. The study draws attention to the imperative necessity for business managers to be clear about sourcing options and highlights the importance of having a well defined governance structure to manage BPO relationships. The study also sheds light on the importance of “partnership” in business process outsourcing, bringing attention to the commitment required to make BPO relationships successful.

Product Specifications
SKU :COC69163
AuthorGayathri Sundar
Number of Pages152
Publishing Year2011-09-02T00:00:00.000
Edition1 st
Book TypeEconomics
Country of ManufactureIndia
Product BrandVDM Verlag Dr. Müller
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08 00:00:00