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Call Centers' Quality of Working Life


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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Rs. 4,396

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  • Product Description

As the world moved into a new millennium, with the visible improvements in technology and communication, service sector showed a rapid growth. With an increasing demand in this sector, call centers developed as a means to satisfy and fulfill the arising needs of the customers. As a result, the number of call centers also showed an increase. In relation to that, type of work, the workforce, and quality of work life issues came upfront both in the academic and business world. This book reveals an extensive research carried out with Call Center Managers and Agents regarding the impact Quality of Work Life concept has on their organizational, and task-related perceptions, including turnover. The results are interesting in terms of reflecting certain solutions to be offered for the business world.

Product Specifications
SKU :COC96640
AuthorDuysal A?kun Çelik
Number of Pages136
Publishing Year2011-06-20T00:00:00.000
Edition1 st
Book TypePsychology
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-08-14 00:00:00