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Comparative Study Between Egyptian And Iranian Banks

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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Rs. 3,651

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  • Product Description
 
This study shows customer satisfaction as a predictor of bank profitability on the level of analysis of customer.Customer satisfaction is an important dimension for performance measurement for any organization.Customer satisfaction plays a key role in the banking sector as it is important for products differentiation and development of good relationship with customers.Itdirectly affects the financial performance of banks.Although there is a challenge on identifying the criteria that should be used for customer satisfaction measurement, service quality in banks depends a lot on the employee satisfaction personnel, professionalism and good customer service. Moreover, excellent service quality is vital to business profitability and survival in banking sector.The research recommends measures that can be used to measure client satisfaction and evaluates its impact on the financial performance of banks comparing between two developing countries,Egypt and Iran through studying sample of bank clients in each.
Product Specifications
SKU :COC11040
AuthorMohamed Samy Tawfik ElDeeb,Yasser Tawfik and Shadi Adibifard
LanguageEnglish
BindingPaperback
Number of Pages56
Publishing Year11/30/2012
ISBN978-3838347448
Edition1 st
Book TypeBanking & finance: study & revision guides
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-10-07 00:00:00