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Frequently Asked questions

I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.


Why can't I track my order even though it has been shipped?

Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.


Order Not Recieved

Most of our Shipment travel by Air. We only use the services reputed and traceable couriers. Shipment details reflect soon after inscan by logistic partner.

The delivery time would be within 3 to 7 business days of shipping (business days exclude Sundays and other holidays).
Heavy or high volume may take a couple of days longer to reach as these are dispatched through the surface mode.

Tier 3 cities, Some areas of North East & J&K will be shipped only through Indian Postal Service and may take 7-10 days to be delivered due to Geographical Constraints
Check the logistic partner tracker for more details. Incase of any queries do write in to us


What is the Status of my Order?

Orders are usually dispatched within 24 business hours of receiving the same
Processing: Details of your order have been successfully captured by us and will be shortly shared with the Seller
Items being Packed- Order has been successfully communicated to respective Seller and is being prepared for dispatch
Handed Over to Logistic Partner - Shipment has been packaged and has been handed over to Logistic Partner for further connection to your destination
In Transit - In transit towards your city
Out For delivery - Shipment has reached your city and will be delivered shortly
Order Cancelled: An order may be cancelled due to suspected fraud, item unavailable, COD verification unsuccessful or Payment not captured or No service in Pincode.


Product Damaged

Do not accept delivery of the shipment which is tampered.

In case the same has been accepted, kindly share multiple images of the shipment as it has been recieved on [email protected]

Incase Service in your pincode is available for reverse pickup, we will arrange the same. Please keep product well packaged for us to ensure no further damage in transit.
An identical product will be sent in case product received is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work) or is not as described You may also Opt for Refund in case desired product unavailable.

Sometimes the damage may appear to be superficial (i.e to the box , but contents are perfectly usable) due to shipping and handling of the products. In such a case no refund will be made.


What are the checks done for an item that I'm returning?

During pick-up, your product will be checked


How can I return or exchange an item?

Go to My Orders.
Choose the item you wish to cancel
Select Cancel


Where can I find the seller's returns policy?

The Return Policy is Listed in Product Description


What is the estimated delivery time?

The Same has been mentioned below the Name of the Product. You may refer to the Tracking Link


How do I cancel an order?

100% Refunds are provided on Cancellations are possible only prior to shipping of a product

For items that have been shipped, deduction of Logistic charges will be done prior to processing refund for the order


I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.

Will the delivery be tried again if I'm not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

What is the Status of my Order?

Orders are usually dispatched within 24 business hours of receiving the same
Processing: Details of your order have been successfully captured by us and will be shortly shared with the Seller
Items being Packed- Order has been successfully communicated to respective Seller and is being prepared for dispatch
Handed Over to Logistic Partner - Shipment has been packaged and has been handed over to Logistic Partner for further connection to your destination
In Transit - In transit towards your city
Out For delivery - Shipment has reached your city and will be delivered shortly
Order Cancelled: An order may be cancelled due to suspected fraud, item unavailable, COD verification unsuccessful or Payment not captured or No service in Pincode.

Why can't I track my order even though it has been shipped?

Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.

Where can I find the seller's returns policy?

The Return Policy is Listed in Product Description

What is the estimated delivery time?

The Same has been mentioned below the Name of the Product. You may refer to the Tracking Link

Order Not Recieved

Most of our Shipment travel by Air. We only use the services reputed and traceable couriers. Shipment details reflect soon after inscan by logistic partner.

The delivery time would be within 3 to 7 business days of shipping (business days exclude Sundays and other holidays).
Heavy or high volume may take a couple of days longer to reach as these are dispatched through the surface mode.

Tier 3 cities, Some areas of North East & J&K will be shipped only through Indian Postal Service and may take 7-10 days to be delivered due to Geographical Constraints
Check the logistic partner tracker for more details. Incase of any queries do write in to us

Product Damaged

Do not accept delivery of the shipment which is tampered.

In case the same has been accepted, kindly share multiple images of the shipment as it has been recieved on [email protected]

Incase Service in your pincode is available for reverse pickup, we will arrange the same. Please keep product well packaged for us to ensure no further damage in transit.
An identical product will be sent in case product received is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work) or is not as described You may also Opt for Refund in case desired product unavailable.

Sometimes the damage may appear to be superficial (i.e to the box , but contents are perfectly usable) due to shipping and handling of the products. In such a case no refund will be made.

Incorrect Product Recieved

In case you received a product that is different from what you ordered please bring it to our attention immediately. Share images with quantity and pack size of the item(s) received by you We will arrange a reverse pick up for the same (incase your pincode is eligible).

For all other pincodes , please send the shipment back to us. You could use India Post for the same.

Upon receipt we will provide you with a replacement of the exact product that you ordered or issue refund as per your choice.

Order Status Showing as Pending

1. COD Orders: Address Verification pending/ details incomplete
Please give us a call from your registered number on 080-41656200 between 10 AM to 8 PM to confirm your order.
2. Prepaid Order : Payment unsuccessful.
Incase you have been charged , and order unsuccessful kindly send details of successful debit at [email protected] In such cases we will manually check with Payment Gateway and process/ reject your order.

Incase amount has been debited and order unsuccessful , refund will be initiated by your bank in 3-7 banking days. Please contact your bank /payment gateway for the same.

Bulk Purchase

Single Orders over Rs 20000 qualify for a Bulk Purchase. Please write in to us at [email protected] Cash on Delivery would be unavailable for these orders.
The payment for these would be paid in advance through credit card/ Net Banking or account transfer only.

I typed an incorrect card number by mistake when adding my card. How do I correct it?

If you type an incorrect card number, name or card expiry date, you can delete the card by clicking on 'Remove this card'. You can then add the card again with the correct details.

What card information does clickoncare store?

We only store the card number, cardholder's name and the card's expiry date. We do not store the card's CVV number or 3D Secure password.

What cards can I save on clickoncare?

You can save any credit or debit VISA, MasterCard, Maestro or American Express card issued by a bank in India.

Can I delete my saved cards?

At the time of paying with a credit or debit card, you can see your saved card(s) & delete a saved card by clicking on 'Remove this card'.

Which products are not eligible for returns?

Products that are mentioned as non-returnable, Opened , tampered, Hygiene products , discounted products. For more details please refer to the Tk&C.

What are the checks done for an item that I'm returning?
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All tags are intact , signs of tampering , pilferage, usage , etc

What are the checks done for an item that I'm returning?

During pick-up, your product will be checked

How do I cancel an order?

100% Refunds are provided on Cancellations are possible only prior to shipping of a product

For items that have been shipped, deduction of Logistic charges will be done prior to processing refund for the order

How can I return or exchange an item?

Go to My Orders.
Choose the item you wish to cancel
Select Cancel

Can I change the address for the pick-up the of item(s) in my order?

If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

What should I do if I find the package open or tampered on delivery?

You can request for the item to be replaced by visiting 'My Orders'. Use the 'Return' option & fill out the details of the issue so that we can help you.

What are the modes of refund available after cancellation?

NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible

How do I place an Order for a International Delivery (Outside of India)

Sample data

Country To Which Products are to be Shipped

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Product & Quantity Desired

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How to Place An Order

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Payment Options

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Customs, import duty and taxes

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Delivery timelines

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Returns and replacement

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Why Additional Cash On Delivery charges?

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Cash On Delivery Availability in Pincode?

Cash on Delivery (COD) is completely based on your location and your choice of products.
COD is offered by Selected Logistic Partner at selected pincode across the country.

Cash On Delivery Availability for products?

COD option is not available on some of our products.
Cash on Delivery (COD) is completely based on your location and your choice of products

Contact Information

* Required Fields

Issue Still Not Resolved?

Customer Support: 080 - 41656200
MONDAY - SATURDAY 10AM to 8PM

Write to Us: [email protected]
Mail Us: ClickOnCare Retail Private Limited,
No. 23, Thaverekere Main Road, Bangalore – 560029