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Crm,Consumer Protection and Working of Consumer Protection Act

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description
 

Consumer satisfaction is becoming the main area of attention which resulted a very new concept called “CRM” (Customer Relation Management) CRM is an interactive process that turns customer information into positive customer relationship.In the present economic and social scenario the subject of customer protection is of vital concern and important for citizen of the country.Therefore need of consumer protection was felt. The Consumer Protection Act 1986 was passed by the government of India to provide better protection of the interests of consumer and for redressal of their grievances. The Act is a milestone in the history of socio-economic legislation in the country.LIC of India is very much concerned and bother about the consumer satisfaction and customer relation management.In this project the working of the LIC, its judicial rulings and judicial judgments in which working of LIC is reflected has been taken up and it has been studied up to the what extent LIC in concerned and bother about CRM and consumer satisfaction.Model and suggestions have also been provided.

Product Specifications
SKU :COC14837
AuthorAkshay Kumar Pandey
LanguageEnglish
BindingPaperback
Number of Pages52
Publishing Year7/25/2012
ISBN978-3659197581
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-27 00:00:00
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