Call Us 080-41656200 (Mon-Sat: 10AM-8PM)
Free Shipping above Rs. 1499
Cash On Delivery*

CRM Practices in Indian Telecommunications


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
Delivery in :  10-12 Business Days


Check Your Delivery Options

Rs. 4,165

Availability: In stock

  • Product Description

Customer Relationship Management is the strongest and the most efficient approach in maintaining and cultivating relationships with customers. It is not only good business but also allows cos to communicate new ideas and create strong personal bonds with customers. The telecommunications market, in the last few years, has seen incredible Technological advancement, which has fuelled massive consumer adoption and brutal competition driven by commoditization. Common to all customers in the telecom sector is an abiding belief in delivering the best service to customers by investing in technology that empowers consumers and service agents to have intelligent, productive conversations. When consumers are increasingly aware of their choices, consistent service quality is the foundation of a durable brand. Extensive information is collected from primary sources through interacting with customers and executives and from secondary sources by gathering published information from various websites, magazines and journals. It is sincerely hoped that the book will be useful to the business people, students and faculty of MBA, other PG courses, Academia, Research Scholars and society at large.

Product Specifications
SKU :COC64931
AuthorPradeep Kumar and Poorna Chandra Prasad
Number of Pages220
Publishing Year2013-06-07T00:00:00.000
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08 00:00:00