Call Us 080-41656200 (Mon-Sat: 10AM-8PM)
Free Shipping above Rs. 1499
Cash On Delivery*

Customer Satisfaction in Local Government

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
Delivery in :  10-12 Business Days

 

Check Your Delivery Options

 
Rs. 4,396

Availability: In stock

 
  • Product Description
 

There has been growing pressure for all levels of government to achieve more while utilising less resources and providing services and facilities comparable to the private sector. Terms such as economies of scale, competitive tendering, contracting out, accountability, efficiency and customer satisfaction are now all part of the way local government operates. Despite the extensive change process that local government has undergone, little evaluation of its impact on the functioning of local government and on its customers has been undertaken. The main thrust of the changes to local government has focused on improving efficiency, effectiveness and meeting the customers'' needs. Results of the research suggested that there is a higher level of customer satisfaction among the residents and ratepayers under the smaller Towns than larger City of Perth. This is in contrast to the idea that larger municipalities enjoy economies of scale that allow them to provide better service to their customers at a lower cost. Also customer satisfaction in local government is more closely related to the way in which services are delivered, rather than the types of services delivered.

Product Specifications
SKU :COC48372
AuthorHelen Cripps
LanguageEnglish
BindingPaperback
Number of Pages156
Publishing Year2010-09-13T00:00:00.000
ISBN978-3838325811
Edition1 st
Book TypeSales & marketing
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-04-08 00:00:00
0 Review(s)