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Customer Satisfaction towards Hotel Service Quality


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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Rs. 3,651

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  • Product Description

Nowadays, one of the biggest challenges for managers in the hotel industry is to provide and sustain customer satisfaction. However, maintaining sustainable customer satisfaction cause a lot of money per year to provide and fulfill the factors and hotel characteristics as the medium to increase the number of consumers, the service provider can save their money and make a right decision in their investment. Hotel managers have a problem of properly knowing the major attributes of quality service antecedents that have brining sustainable satisfaction for their customers. The problem might be lack of knowledge in identifying which service quality attribute need due consideration to overcame high level of their customer satisfaction. How can the hotelier recognize any attributes which have their most effect in enhancing the satisfaction levels of their customers? Hence, it is important for the hotelier to seriously recognize the importance of service improvement for their business. The hotel management should consider any element or factor to fulfill their customer satisfaction. The main point to be discussed here is how this quality services can ensure customers satisfaction.

Product Specifications
SKU :COC64755
AuthorTadesse Kabtamu
Number of Pages76
Publishing Year2013-01-21T00:00:00.000
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08 00:00:00