☰ Category

CUSTOMER SERVICES IN COMMERCIAL BANKS

 

Marketed By :  VDM Verlag Dr. Müller   Sold By :  Kamal Books International  
Delivery in :  10-12 Business Days

 

Check Your Delivery Options

Product Out of Stock Subscription

(Notify me when this product is back in stock)

Rs. 5,886

Availability: Out of stock

 
  • Product Description
 

Indian banking system has undergone a drastic change after the independence of the country. There has been a significant change in the structure composition and the mode of management objectives working of the banking institutions over the last three decades or so. "Customer Satisfaction" refers to how far the expectations of the customers are met. Satisfaction with bank services is the positive feeling of happiness after getting a customer has a service form his bankers. Dissertation is the negative feeling of unhappiness that the customer gets after he had dealing with his bankers.Banks play an important vital role in increasing the savings habit and pooling up the small savings to make a larger reservoir of capital which was channelized to provide credit to the other section of the society who need capital and are prepaid to pay high rates of interest on their borrowings was "to accept deposits of money" on which they play lower rates of interest and lend the same at higher rates of interest. The main source of income for the banks comes from the difference between the amount of interest they collect on loans and advances and the interest the pay on deposits.

Product Specifications
SKU :COC46369
AuthorSRINIVAS KASTOORI
LanguageEnglish
BindingPaperback
Number of Pages324
Publishing Year2010-05-09T00:00:00.000
ISBN978-3639257670
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandVDM Verlag Dr. Müller
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-03-08 00:00:00
0 Review(s)