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Customers' Perception towards Marketing Strategies of Commercial Banks


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  • Product Description

The study examines the customers’ perception towards the marketing strategies of commercial banks. For rapid economic development, commercial banks have emerged as key financial agencies. Indian banking system relays upon its customers. But, customers’ are varying by socio-economic and cultural backgrounds and their perception about banking services and marketing strategies differs from customer to customer. A structured questionnaire was prepared with general profile, psychological variables of bank customers and marketing strategies of commercial banks. Researcher has adopted descriptive research design and Convenience sampling with the sample size of 493 respondents in Tiruchirappalli, Tamil Nadu, India. Statistical tools such as factor analysis, Friedman test, Chi square, ANOVA, t-test, regression and inter correlation were used for analysis. The results showed that both the variables namely general profile and psychological variables influence the perception of the customers’ towards the various bank marketing strategies. Thus it is essential for the banks to analyze both the above said variables while developing the marketing strategies.

Product Specifications
SKU :COC75001
AuthorT.S. Uma Rani and Natarajan Panchanatham
Number of Pages284
Publishing Year2014-02-20T00:00:00.000
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandScholars' Press
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-10-08 00:00:00
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