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Design & Development Of Service Quality Model

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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Rs. 7,070

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  • Product Description
 

This book presents a critical examination of five possible combinations of neural networks for understanding the measurement of service quality in respect of key stakeholders in life insurance business. This book also presents the methodology to validate the multiple-item scale for measuring service quality in a way that it predicts customer satisfaction and patronage intention in life insurance business in India using Structural Equation Modeling (SEM) approach following the model development strategy, which takes account of proposing a basic structural model framework, and subsequently, it improves the framework through modifications of competing structural models for arriving at the best-fit structural model. This book does describe Indians attitudes towards the life insurance business. It presents how the Monte Carlo simulation may be useful to strategy makers and at which particular points of the strategy making process it would be most beneficial and least beneficial through scenario planning.

Product Specifications
SKU :COC64519
AuthorAnand Prakash and Sanjay Kumar Jha
LanguageEnglish
BindingPaperback
Number of Pages524
Publishing Year2013-11-01T00:00:00.000
ISBN9783659478192
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08 00:00:00