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Determinants of patients satisfaction at Public and Private hospitals

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description
 

Patients have explicit desires or requests for worth services when they visit the hospitals. However, many cases of patient dissatisfaction could occur due to inadequate discovery of their needs. The present study found that significant determinants of patient satisfaction at public hospitals were self judged health status, expectation about the services, perceived cleanliness of hospitals, perceived adequacy of consultation duration, perceived providers’ technical competency, perceived welcoming approach and perceived body signaling. On the other hand, predictors at private hospitals included self judged health status, expectation about the services, perceived adequacy of consultation duration, perceived empathy, perceived welcoming approach, perceived providers technical competency, perceived providers lack of experience and ability, recorded consultation duration, educational status and occupation.

Product Specifications
SKU :COC94994
AuthorTayue Tateke,Mirkuzie Woldie and Shimeles Ololo
LanguageEnglish
BindingPaperback
Number of Pages60
Publishing Year2011-10-12T00:00:00.000
ISBN978-3846527788
Edition1 st
Book TypeNursing
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-08-14 00:00:00
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