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E-government in Finland and the innovation in Public Administration

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description
 

This book is addressed to people who want tho know more about the Innovation in Public Administration and why Finland is one of the leading countries for its innovative, efficient and “light” Public Administration and one of the most advanced E-government models in the world. In this book, the author analyzes the features of Finnish Public Administration, laws, Strategies and Government programs that allowed to promote an efficient and “light” Government, based on the principles of New Public Management (NPM) and budgeting by results. Moreover, She wanted to insight the evolution of E-government from Fifties till today. She also analyzed two e-government services considered best practices that had received a lot of awards in Finland: the online taxation service Verokortti Verkossa and the online education service Opintoluotsi. The author interviewed citizens in important tax offices in Finland (Helsinki, Tampere, Vaasa and Lahti) to know customer satisfaction for the e-service Verokortti Verkossa. She also interviewed students to know their satisfaction on the use of e-service Opintoluotsi (in terms of performance, utility, usability, accessibility, interactivity)

Product Specifications
SKU :COC34120
AuthorJessica Iacobbe
LanguageEnglish
BindingPaperback
Number of Pages308
Publishing Year2012-02-04T00:00:00.000
ISBN978-3848405534
Edition1 st
Book TypePolitical science & theory
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-31 00:00:00
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