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Employee Service Behaviour and Human Resources Management Practices


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description

The study aims to explain the relationship between specific HRM practices and employee service behaviour by determining the influence on each other. Specific HRM practices were identified as recruitment/selection, performance appraisal and compensation/benefit; and employee service behaviours were defined as extra-role service behaviour and role-prescribed service behaviour. Than attention was given how those practices influence specific service behaviours. The study design was exploratory and mix method approaches were adopted for data collection by conducting semi-structured interviews and questionnaires among the restaurant managers and the frontline employees who were the working in the Irish Hospitality Industry. The findings showed that the HRM practices are significantly positively related to employee service behaviours and performance appraisal has the maximum influence. The study provides the evidence to the HR managers that HRM practices should be given adequate attention and also should be practiced in a fair way so that employees feel justified and could provide the best of their services for the benefit of the organization.

Product Specifications
SKU :COC15510
AuthorMd. Nuruzzaman
Number of Pages128
Publishing Year1/23/2012
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-24 00:00:00