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Enhancement in Predictive Dialer for Automatic Call Distribution

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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Rs. 3,651

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  • Product Description
 

Modern enterprises rely on the outbound call centers for Customer Relationship Management (CRM) and Marketing. These outbound call centers use a computer based system that automatically dials phone numbers for agents and relieves them of time spent on call set-up and getting no answers or busy tones, hence improving their productivity. But these call centers need improvements in the automatic dialer systems because of their need to adapt their operations in different countries, like the UK and the USA where the phantom calls (silent calls where the customer gets a blank call) are strictly regulated. For such reasons predictive dialer has been developed. A call maturity predictive algorithm dials a list of telephone numbers and connect answered calls to the agents or customer service representative, the idea of algorithm is to initiate a new call for the agent before agent complete the current call by utilizing average call length and average call set up time of the previously successfully completed calls.

Product Specifications
SKU :COC56652
AuthorHardik Joshi and Sanjay Oza
LanguageEnglish
BindingPaperback
Number of Pages104
Publishing Year2012-05-14T00:00:00.000
ISBN978-3659002342
Edition1 st
Book TypeElectronics & communications engineering
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-06-08 00:00:00