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Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description

Telephone triage and telephone advice services present new opportunities for medical services to advise on health care matters. The objective of the study presented in this thesis is to investigate to what extent the process of telephone care at out-of-hours centres in the Netherlands is executed in accordance with accepted professional standards. Accepted professional standards incorporate criteria for communication skills, for clinical management and the quality of the report of the call. To assess the quality of telephone communication and of the reports a special assessment tool was developed. It is called the RICE rating list.

Product Specifications
SKU :COC22914
AuthorHay Derkx
Number of Pages136
Publishing Year2/19/2010
Edition1 st
Book TypeMedicine
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-28 00:00:00
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