The desire to pursue higher education is constantly increasing. The institutions of higher learning are striving to attract more students, especially at the graduate level by making every effort to provide quality education. Some scholars proposed that the strategic success of a service organization depends on its ability to consistently meet or exceed customer service expectations. Students need information and support to cope in balancing the demands of the different environments. The learning that takes place during graduate studies is a maturing, must be enhanced with timely and appropriate support. To sustain a high completion rates, one of the most challenges role of the supervisor is to ensure effective facilitate and responsible to assist the students in their research. The university should provide information and support to graduate students without sacrificing the coherence and generic input needed in any academic program. The book content explores students' need for information and services; and supervisory system so that it will bring to a significant effect of either to the institutional or the students.