In any company where supply of materials exists, the decisions of recovering non-conform materials are relevant. This paper studies these decisions in an aerospace company, which its finished product has a long production and supply cycles with a high cost, what demands that the time of this recovery be as short as possible. The non-conform material has different destinies, being recovered through the return to the supplier or authorized workshop, or still to be destroyed. This paper uses the knowledge of the Reverse Logistics as a support for that recovery decision, however under the customer’s point of view and not of the supplier as most of the literature presents. A lot of times, the cost of that recovery is much larger than the one of a new acquisition and in that specific type of industry 95% of the bought material is imported turning the reverse logistics still more difficult. This work proposes the use of a heuristic model, which decides the destiny of the non-conform materials. The parameters for measures of acting of that model are the comparison of data of the report of items recovered by the company studied against the data obtained by the heuristic model.