This classic book on the subject traces the popularity of the Human Resources in the service industry. It describes internal Training and Development,Performance Appraisal,Recruitment and Selection. The Text presents the general flow of various techniques how the process of Selection will be done.The statistical analysis describes the present situation of the Indian Railways how they are at the main key factors. The text also explains how Management and Administration performs the salary and wages according to the categories of the employees. It is rich in having learning objectives, situation analysis, exhibits, cases,chapter-end summary and with findings and valuable suggestions. The author has explained various concepts of Management as well as service Industry Practices. All these features make it very user-friendly book.