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Integrating Customer Preferences, Organization Strategy and Resources

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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Rs. 5,886

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  • Product Description
 
This research develops and tests the Effective Service Design model which integrates Customer Preferences, Organization Strategy and Resources of the organisation. The research extends the past research in the area of optimal service design by incorporating the strategy and resources along with customer preferences. This research is the first attempt to link strategy and resources with customer preferences. The study uses number of techniques and enables managers to make better decisions regarding resource allocation for effective service design considering organization strategy and customer preferences. Major theoretical contributions of the research are first in the area of services management and second in the area of resource allocation literature. The current research provides an effective service design model to services management area which integrates customer preferences, strategy and resources. This study contributes to resource allocation literature by considering customer preferences and organisation strategy for resource allocation. The managerial implication of this research is that it provides several scenarios for resource allocation in organisation.
Product Specifications
SKU :COC14505
AuthorAmit Sachan
LanguageEnglish
BindingPaperback
Number of Pages268
Publishing Year11/30/2012
ISBN978-3844322897
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-24 00:00:00