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Internal Service Climate and Empowerment Effect on Job Satisfaction

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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Rs. 3,651

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  • Product Description
 

Currently, services account for over 50 percent of gross domestic product in many countries and over one quarter of world trade. In a dynamic, global business environment, service industries try to compete by providing high-quality customer service via empowering their workforce. Thus, both industry and academia have shown a growing interest in the concept of employee empowerment. Empowerment has become particularly important for services, aiming to control or enhance service quality and customer satisfaction at the point of service production. Furthermore, empowerment increases job satisfaction and reduces role stress. Correspondingly, this book provides simple, clear and logical elaboration to the topic from both theoretical and practical perspectives. The book explains the relationship between internal service climate and psychological empowerment. Besides to this, it indicates the effect of Internal service climate and psychological empowerment on employees job satisfaction. Therefor, entirely this book might be important for both academicians and practitioners.

Product Specifications
SKU :COC14809
AuthorWasihun Mohammed
LanguageEnglish
BindingPaperback
Number of Pages76
Publishing Year2012-06-07T00:00:00.000
ISBN978-3659163661
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-27 00:00:00
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