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Job Satisfaction of Call Centre Representatives


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description

The aim of the present study was to prove that a correlation exists between job satisfaction and the levels of absenteeism, turnover, performance and customer satisfaction. The sample consisted of 132 participants at various categories such as age, race, gender and shift. The results show that the overall level of job satisfaction amongst CCRs at the present company is quite high although CCRs were not satisfied with all nine facets of job satisfaction as measured by the Job Satisfaction Survey. The study found a relationship between job satisfaction and performance, between job satisfaction and turnover and between job satisfaction and customer service. However, no relationship was found between job satisfaction and absenteeism, which is consistent with previous studies.

Product Specifications
SKU :COC27694
AuthorMichelle Gordi
Number of Pages128
Publishing Year8/16/2010
Edition1 st
Book TypeEconomics
Country of Manufacture
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-29 00:00:00
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