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KEeLAN: Benchmarking Turkish Local e-Governments


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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Rs. 5,886

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  • Product Description

This book is based on a doctoral research which explores the situation of the Turkish local authorities on e-Government. 3228 Turkish local governments were the municipalities and form the base sampling framework of the study. After performing a web-scan of 969 web pages, 20 best practice cases were selected regarding 9 basic services agreed by e-Europe framework. Then, a benchmarking tool based on EFQM was sent to the key personnel to explore the degree of change and performance in the back office organizations of the 20 best practice local authorities. SPSS was used to analyze the data. The summary results were presented in the order of 5 key elements of EFQM, starting with leadership, policy and strategy, people, partnership and resources, and processes. The overall results were compared with the European local authorities’ results from KEeLAN Project. The intention of the comparisons was to give a general outlook from the both perspectives; to value the maturity levels of the Turkish local governments on e-services and the degree of change and performance of their back-offices.

Product Specifications
SKU :COC34910
AuthorAykut Arslan
Number of Pages224
Publishing Year2012-03-01T00:00:00.000
Edition1 st
Book TypePublic administration
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-31 00:00:00