Knowledge Management in Service Organizations

Knowledge Management in Service Organizations


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description

'Knowledge Management' (KM) is yet a virgin field of managerial science, especially, when researched from a human resource perspective. Most studies of KM have focused on the use of IT, neglecting the importance of people for its successful implementation. This study is unique as it proposes a conceptual KM model that is multidisciplinary. It represents the first attempt to build a KM construct especially for the service industry and seeks to provide an alternative competitive strategy for transcending economic crises such as the one we are experiencing. Moreover, the survey findings of the model’s application across a range of service companies provides useful insights on KM implications and raises valuable research questions for a future research agenda in management.

Product Specifications
SKU :COC70894
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08
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