The emergence of unsolicited commercial electronic mail (UCE) also known as spam in 1978 has become a big global problem. What is being experienced now is that the numbers of unsolicited commercial electronic mails are increasing each year. With increasing number of spam e-mails, organizations and nations are making efforts to evolve strategies to manage the scourge. In this book Mkandawire Stein looks at designing a framework for eveluating the performance of anti-spam software tools with the major aim of mapping the anti-spam software functionalities to the e-mail acceptable use policy (eaup) in order to reduce spam on Exchange Server 2003. The book begins with an overview of what e-mail is and its attributes, covering the history of Spam and the impact of spam on organizations. New in this edition Importance of training e-mail users Definitions of e-mail and e-mail spam Origins of spam This book''s approach to spam management Mapping strategies Mkandawire Stein O.C. is the Head Computer and Communications Network in the Univeristy Computer Centre Department of the Copperbelt University, Zambia.