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Measuring Service Quality and It's Impact on Tourists' Satisfaction


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description

The global spa industry is still in its infancy even though it is the fastest growing leisure industry. Besides hospitality industry the spa industry is also integrated with other branches and fields, such as architecture, property development, landscape design, fashion, food and beverage, fitness and leisure personal development as well as traditional medicine. To stand out in the hot spring industry, good service quality has become the most important issue for competitiveness. Therefore, the purpose of this book is to discover what services must be offered and moreover, recognizing the key criteria which influence to raise customer satisfaction and to encourage repeat customers for perpetual business in hot spring. This book is also suggested to hotel proprietors as a guide in order to improve customer expectations of service quality and actual performance perceive.

Product Specifications
SKU :COC67246
AuthorHadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand
Number of Pages104
Publishing Year2013-04-25T00:00:00.000
Edition1 st
Book TypeLaw
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08 00:00:00
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