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Patient Satisfaction With In Patient Care: A Case Of Nairobi Hospital


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description

Service delivery is one of the pillars identified by WHO 2007 that requires strengthening in health systems.Patient Satisfaction with health care services is of great importance as one way of evaluating service delivery. The methods used may vary depending on the context, patient profile and types of services delivered as perceived by the patient. The patients experiences may yet be influenced by their previous experiences with health care. This needs to be factored in while still incorporating the patients view as a consumer of health services. Many factors need to be taken into consideration when constructing patient satisfaction questionnaires to allow for inclusion of key factors.Cultural sensitivity is one and needs to be addressed.

Product Specifications
SKU :COC64428
AuthorRoseline Susan Njuguna
Number of Pages84
Publishing Year2013-08-15T00:00:00.000
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08 00:00:00