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Performance Management and Measurement: A Hospitality Industry Context


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description

A very important contribution to the field of Performance Management and Measurement in Hotels.... This book is a must for the discerning hotel manager. This book investigates the phenomenon of performance management and measurement in the hotel industry. The book examines the extent to which hotel operators are utilising performance management and measurement techniques and provides an understanding of approaches to performance measurement in the management hotels. A comprehensive investigation of existing performance management and measurement activity is provided. A number of key performance measurement issues are discussed. The book also provides a unique insight into the phenomenon of Performance Management, Measurement, Critical Success Factors and Hotel Management. The book provides a comprehensive set of Models of Performance Management and Measurement and makes the case for a more structured formal approach to performance management and measurement in hotels. This book is the most wide-ranging book on this subject available.

Product Specifications
SKU :COC70610
AuthorDetta Melia
Number of Pages320
Publishing Year2011-03-28T00:00:00.000
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08 00:00:00
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