Call Us 080-41656200 (Mon-Sat: 10AM-8PM)
Free Shipping above Rs. 1499
Cash On Delivery*

Property Management


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
Delivery in :  10-12 Business Days


Check Your Delivery Options

Rs. 4,835

Availability: In stock

  • Product Description

High-rise building satisfaction goes beyond provision of shelter. It includes, provision of services, utilities such as water supply, electricity, access roads, drainage system, refuse disposal facilities as well as prompt attention to repairs and maintenance. However, most times professionals or organizations in high-rise building management are concerned with the economic value and functionality of the building without considering its satisfaction to the user of space. On this premise, this work evaluates tenant/user satisfaction as a good measure of high-rise building maintenance/building performance. The work adopted a cross-sectional research design approach and analyzed quantitatively.The results show that opinions and expectations of the tenant/occupiers in high rise residential buildings are central to improving service delivery by property management firms toward customer satisfaction. Effective property management should be customer driven. Tenants are highly dissatisfied with communication, creating a gap between customer expectation and perception of service quality. Lack of interaction becomes a major reason for non-satisfaction of service quality.

Product Specifications
SKU :COC53298
AuthorEsther Oromidayo Thontteh
Number of Pages184
Publishing Year2014-02-26T00:00:00.000
Edition1 st
Book TypeEnvironmental science, engineering & technology
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-06-08 00:00:00