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Quality of Health Care Provisions from Patients'' Perspective


Marketed By :  VDM Verlag Dr. Müller   Sold By :  Kamal Books International  
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  • Product Description

Quality of service is an elusive and hazy construct which is difficult to measure. Using the SERVQUAL methodology, this study attempts to identify and compare the key dimensions of inpatient and outpatient service quality of public and private hospitals from patients'' perspective and identify the factors that significantly contribute to patient satisfaction. A survey was conducted on a total of 120 inpatients and outpatients of two public and two private hospitals in Dhaka city using a structured questionnaire that addressed the probable factors of the quality of health care services in 5-point interval scale. The private hospitals performed better in both types of services- inpatient and outpatient. This study also provides insights into the particular factors of the quality of each type of hospital services that require to be addressed to meet the needs of patients.

Product Specifications
SKU :COC94365
AuthorTaslima Rahman and Dr. Sushil Ranjan Hawlader
Number of Pages64
Publishing Year2011-05-27T00:00:00.000
Edition1 st
Book TypeMedicine
Country of ManufactureIndia
Product BrandVDM Verlag Dr. Müller
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-08-14 00:00:00