Returns and Cancellations

Damaged/Defective Items:

If you have received a defective/damaged/wrong item, all you need to do is: get in touch with our customer care at contact@clickoncare.com or raise a ticket from help desk under my account within 24 hours of successful delivery (Please mail/ raise ticket mentioning your order number and shipment/ product images for faster resolution). On receipt of the defective/damaged/wrong product back at the warehouse, the company will inspect the item for its original condition and have it either replaced or initiate refund, as per your request.

Replacements are subject to availability of that particular product. Batch and Price updates on replacement if any will be applicable accordingly.

Returns/Cancellations:

Not satisfied with what you have bought, make sure you Cancel the Order before the same is in status of "Quality Check" - This is the only way we will be able to refund you the entire Amount.

The payment is reversed in the following manner:

Mode of Payment Payment Reversal Mode
Credit Cards : Online reversal to your card
Debit Cards : Online reversal to your card
Net Banking : Online reversal into your account
Bank Deposits : Transfer in Bank Account
Cash on Delivery : Transfer in Bank Account
Delivery Charges : Transfer in Bank Account

*All Cancellations/Returns/COD Payments are done within 7 working days/10 Days of initiating the refund

Also, we urge you to ensure that the product is intact, no tags have been removed and the product remains completely unused with its original packing condition.

Returns/Cancellation Process:

Click a picture of the item and mail it to contact@clickoncare.com with subject as "Returns" or raise a ticket from help desk under my account within 7 days of receipt of your item. Re-stocking fee of Rs.3% on Invoice value of the product will be charged for any returns

Mail us the product:-

ClickOnCare.com
ClickOnCare Retail Private Limited
#23, 3rd Floor, Thaverekere Main Road,
Bangalore, India - 560029

Reverse Pick-up From Our End:

Alternatively, we try to Initiate a Reverse Pick-up from Our End(India Only) to Ensure Hassle Free Services. However, if the Logistic Companies do not cater to the service in your location, we would require your assistance in returning the Product/Shipment to the above mentioned address. Logistics fee of Rs 100 or Actual whichever is higher will be deducted if a Reverse pick-up is arranged.

Please ensure that the product reaches us within 7 Days of your Returns Process Initiation for all orders from India & 15 days from other locations.

Once the product is received, the company will inspect the same and initiate the refund of the amount if the order is Returned/Cancelled due to the following reasons only - "Defective/Damaged/Expired/Wrong Product".

If the Returns/Cancellations are Initiated due to a Reason other than "Defective/Damaged/Expired/Wrong Product", ClickOnCare shall deduct To and Fro Shipping Charges from the Refunds.

We will try to close the issue within a span of Maximum 10 Days from the receipt of the product.

Reverse Pick-up/Return Instructions:

1) Packaging of the Product : Pack the Product/Shipment to be returned using the same material as received in the Original Shipment to ensure No Damages

2) Logistic Partners Pick-Up Personnel : Kindly Check their ID Cards Prior to handing over the shipment

3) Receipt from Logistic Partner : Insist Upon a Receipt from the Pick-up Personnel and keep it safe for any future reference, until refund/replacements or as the case may be.
*Return shipment if damaged in transit through your courier, the same will not be eligible for Refund

We understand your concerns with regards to a product, however, we request you to kindly go through our Returns policy before initiating the process below:

The returned items received by us should be in their original packing and in a sealed condition. Open/Used boxes are not covered under the returns policy.

The following issues are not covered for Returns:

  • Flavour Dislike, Size, Color/shade, Taste, Side-Effects, Rashes, Stomach Upset, any adverse medical condition. We strongly recommend to Cross verify your product requirement before purchasing.
  • Defective equipment (electronic)/ devices have to be claimed directly from Manufacturer's Warranty only.
  • Any edible/perishable item which has been used or opened
  • Incidental damage due to product's malfunction
  • Seasonal/special offers by ClickOnCare may not be covered under the return's policy
  • Product tampered or damaged due to misuse
  • Product without its original packing with accessories, box, parts missing when delivered to ClickOnCare
  • Missing tags, seals, serial/UPC numbers

ClickOnCare Retail Private Ltd reserves all rights to Cancel any order without prior intimation due to various reasons: Quality issue/Batch changes/Price updation and others

*Please Note, if address is incomplete/unfilled, ClickOnCare reserves right to Cancel order

ClickOnCare reserves the right to service or reject any order at its sole discretion

Non - Cash on Delivery (Pre-paid) Orders , once in Quality check, can only be cancelled post receiving back of the same, after due deduction on logistics & re-stocking fee.

Cash on Delivery Orders, If cancelled after Quality check or if Shipment is not accepted upon delivery when attempted, the customer will not be eligible for Cash on Delivery facility for any of the future orders

We have tried to make the process of Returns/Cancellations as hassle free as possible. Please write to us or call us on contact@clickoncare.com or raise a ticket from help desk under my account for any of your queries.

Helpdesk