Returns and Cancellations

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Cancellation of Product:

The Member has the sole discretion to cancel the order before it has been processed by the company and has reached the status “Quality Check”. On cancellation of the order before the same has been processed the Member shall be entitled to a refund of the entire payment.

In case of prepaid orders, once the order is successfully placed (regardless of the order status) cancellation of the same shall attract a deduction of 3% of the invoice value towards “payment processing fee”, also the prepaid order once in “Quality Check” is completed it can only be cancelled post deduction of logistics fee (to & fro i.e forward & return shipping charges) & re-stocking fee which shall be applicable. Only applicable to the "Returnable" category of products, an Order once Shipped (i.e. Physical handover of your order to the Shipping Partner) cannot be cancelled and must be returned by Customer to ClickOnCare as per the Return Process (Clause 3 ) upon which the Refund shall be done post Quality Assurance Checks and Re-stocking Fee of 3% Subject to Original Condition of the Product over and above other charges mentioned. In case of cash on delivery orders, if cancelled after Quality Check or if the shipment is not accepted upon delivery when attempted, the Member will not be eligible for cash on delivery facility for any of the future orders. In case of orders consisting of “Non-Returnable” Goods/Item’s, the order shall not be eligible for Cancellations Or Returns once handed over to Shipping Partner. Additionally, it may be noted, No Refund shall be processed for such Orders with “Non-Returnable” Goods/Items/Shipments.

Return of Damaged/Defective Product:

If a Member has received a Product that is defective/damaged/incorrect, then the Member has to contact the customer care of the Company at contact@clickoncare.com or raise a ticket from the help desk as available on the Member’s account in the Platform within a period of 24 (twenty-four)hours from the time of delivery of the Product. Replacements are subject to availability of that particular product. Batch and Price updates on replacement (if any) will be applicable accordingly If the request for Returns/Cancellations is Initiated due to a Reason other than "Defective/Damaged/Expired/Wrong Product", ClickOnCare shall deduct To and Fro Shipping Charges from the Refunds and We will try to close the issue within a span of Maximum 10 working days from the receipt of the product.

From Clause 3 to Clause 7 shall only be applicable if the product is “Returnable”. No requests shall be entertained for the "Non-returnable" products.

Return Process:

The Member may raise a ticket on the Platform or contact customer care of the Company for the return of the Product. The Company may request for details such as but not limited to picture of the product, order number and shipment details.

The Member for return shall send the Product to:

ClickOnCare Retail Private Limited
#23, 3rd Floor, Thaverekere Main Road,
Bangalore, India – 560029;

Or opt for the reverse pick up option. The Product should be returned in the same or similar packaging as the original delivery. The Product must reach the Company within 7 (seven)days of the Members returns process initiation for all orders within India and 15 (fifteen)days from other locations.

Reverse Pick up:

Reverse pick up is subject to the location and applies only to Domestic Members. The logistic fee shall be applicable for the process of reverse pick up. Any logistic fee or shipping fee applies for returns or cancellation shall be deducted from the refund in case we arrange for the reverse pick up. Please ensure that the Product reaches us within 7 Days of your Returns Process Initiation for all orders from India & 15 days from other locations. Note: We urge our customer to kindly validate the credentials (ID cards) of the person before handing over the product for return.

Inspection of the Product:

The Company shall inspect the Product and on the satisfaction of the Company shall initiate the refund or replacement.

Replacement of Product:

Replacements are subject to availability of the Product. Batch and price updates on a replacement if any will be applicable accordingly.

Refund Policy:

All refunds to the Member shall be done within 7 (seven) working days/ 10(ten) days of from the date of initiating the refund. Please note that You should ensure that the Product is intact, no tags have been removed and the remains unused and maintains its original packing condition.

The payment is reversed in the following manner:

Mode of Payment Payment

Reversal Mode

Credit Cards

Online Reversal to your card

Debit Cards

Online Reversal to your card

Net Banking

Online Reversal into your account

Bank Deposits

Transfer in Bank Account

Cash On Delivery

Transfer in Bank Account

Delivery Charges

Transfer in Bank Account

*For any prepaid order cancellation by the customer, a fee of 3% on Order value will be deducted against payment gateway charges in addition to other applicable deductions. The balance amount will be refunded back to the source of payment.

Returns not applicable:

The following issues are not covered under the Return Policy:

  • Flavour dislike, size, colour/shade, taste, side-effects, rashes, stomach upset, any adverse medical condition. We strongly recommend to cross-verify your product requirement before purchasing
  • In case of defective equipment (electronic)/ devices must be claimed directly from the manufacturer’s warranty only.
  • Any edible/perishable item which has been used or opened
  • Seasonal/special offers by the Company may not be covered under the return’s policy
  • Product tampered or damaged due to misuse
  • Product without its original packing with accessories, box, parts missing when delivered to Company
  • Products missing tags, seals, serial/UPC numbers as may be applicable

Grievance Redressal:

For grievance redressal please write to:

Grievance Officer
ClickOnCare Retail Private Limited
#23, 3rd Floor, Thaverekere Main Road, Bangalore, India – 560029

Or send a mail to coc12@clickoncare.com

Disclaimer:

The Company reserves all rights to cancel any order without prior intimation on its sole discretion or due to various reasons such as but not limited to quality issue, batch changes price change.

In case of incomplete address or any misleading information given by the Member, the Company reserves the right to cancel the order.

Helpdesk