Service Quality Improvement in Healthcare


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description

Quality is a determinant factor for the long term success of firms. It is also important in service industries as it is highly related with customer satisfaction at each step in the process. Quality in healthcare thus needs much attention as it is a work of life perpetuation. In Ethiopian healthcare sector, there is a responsiveness problem. Due to this, it is common to hear customer complaints in hospitals and the complaints regarding the delay and service quality are aggravating. This book examines service quality of Tikur Anbessa Hospital under the light of quality concepts and proposes solutions which are helpful in minimizing the core problems.

Product Specifications
SKU :COC83754
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
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