Service Quality in Iran's Hotels

 

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  • Product Description
 

This study gives an overview of service quality among two groups of staff, on- and off-the-job trained employees in Iran's hotels. It investigates causes of weakness in delivering high service quality. A qualitative research conducted with case study based on 20 semi-structured interviews concludes that the knowledge content of on-and off-the-job trained group is different with each other. The study concludes with some high-end recommendations to staffs, managers in hotels, authorities in hotel universities and institutes as well as to future researchers.

Product Specifications
SKU :COC15739
AuthorMahboubeh Salehi
LanguageEnglish
BindingPaperback
Number of Pages116
Publishing Year2012-12-07T00:00:00.000
ISBN978-3659177101
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-25 00:00:00
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