Service Quality in Iran's Hotels


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
Delivery in :  10-12 Business Days


Check Your Delivery Options

Rs. 3,651

Availability: In stock

  • Product Description

This study gives an overview of service quality among two groups of staff, on- and off-the-job trained employees in Iran's hotels. It investigates causes of weakness in delivering high service quality. A qualitative research conducted with case study based on 20 semi-structured interviews concludes that the knowledge content of on-and off-the-job trained group is different with each other. The study concludes with some high-end recommendations to staffs, managers in hotels, authorities in hotel universities and institutes as well as to future researchers.

Product Specifications
SKU :COC15739
AuthorMahboubeh Salehi
Number of Pages116
Publishing Year2012-12-07T00:00:00.000
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-25 00:00:00
0 Review(s)