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Service Quality Measurement in Health Care System

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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Rs. 4,396

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  • Product Description
 

The book provides an insight into the measurement of quality of service,the hospitals are providing to the patients.Healthcare services have a distinct position among other services due to the highly involving and risky nature of service. Though a large number of public and private hospitals are existing all over the country, it is found that many government hospitals are not able to provide quality services to patients. Furthermore the private hospitals also are not able to fulfill the requirements of the patients to a certain extent. The main problem of hospitals is that they are not able to provide quality service based on the needs and expectations of the patients.The measurement of the gap between perception of patients about the quality of service and their expectation of service provided by the hospitals is the main focus of the book.

Product Specifications
SKU :COC15131
Author. R. Kavitha
LanguageEnglish
BindingPaperback
Number of Pages164
Publishing Year9/17/2012
ISBN978-3659248252
Edition1 st
Book TypeSales & marketing
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-27 00:00:00
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