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Service Quality On Customer Satisfaction And Loyalty

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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Rs. 3,718

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  • Product Description
 

Now a day the form of business activity has been changed from manufacturing sector into service sector businesses at global level. This actually takes the stake of the lion both in developing and developed countries everywhere in the world. This change ultimately intensifies the degree of competition across the world, while customers perceived very little difference among the service rendering organization on the same and different industries because service is variable and tangible by nature. Therefore, in such complex business sectors, service quality has vital role and an engine on customer satisfaction and loyalty to stay and to be competent enough in the market. This book, therefore, provides a means of success for those service sectors’ firms supplemental to create service differentiation and to excel its competing industries in the sector. This Book helps to shed some light on these new and exciting service businesses, and be supposed to useful especially for those who are being involved in any service sectors’ business like banks &credit institution, hotels, transportation, schools, hospitals, professionals and others will be benefited from this book.

Product Specifications
SKU :COC64976
AuthorGetnet Tilahun Wagye
LanguageEnglish
BindingPaperback
Number of Pages108
Publishing Year2013-07-26T00:00:00.000
ISBN9783659415418
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08 00:00:00