Service Quality Perception and Satisfaction in Indian Retail Banking

Service Quality Perception and Satisfaction in Indian Retail Banking


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
Delivery in :  10-12 Business Days

₹ 5,953

Availability: Out of stock


Delivery :

5% Cashback on all Orders paid using MobiKwik Wallet T&C

Free Krispy Kreme Voucher on all Orders paid using UltraCash Wallet T&C
Product Out of Stock Subscription

(Notify me when this product is back in stock)

  • Product Description

Banks play an important role in the development of a country, as reservoirs of resources necessary for the economic development. Since three decades the banking services have become competitive especially when the countries have opened the doors to foreign banks. Hence an efficient customer service and real understanding of the client’s business is becoming absolutely vital. Thus it becomes necessary for the banks to focus on service quality as a core competitive strategy. With this background service quality and customer satisfaction are forcing the attention of the banking institutions across the world and India is not an exception. In this context, in this study,an attempt has been made to understand how the Indian customers perceive service quality and their satisfaction levels in retail banking.

Product Specifications
SKU :COC64495
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08
0 Review(s)