Call Us 080-41656200 (Mon-Sat: 10AM-8PM)
Free Shipping above Rs. 1499
Cash On Delivery*

Service Science

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
Delivery in :  10-12 Business Days

 

Check Your Delivery Options

 
Rs. 5,886

Availability: In stock

 
  • Product Description
 

Services comprise of socio-technical (human and technological) factors which exchange various resources and competencies. Service networks are used to transfer resources and competencies, yet they remain an under-explored and ‘invisible’ infrastructure. In response to the growing importance placed on understanding these complexities, the field of ‘Service Science’ has emerged to guide the effective design, implementation, and management of service systems. The main objective of this research is to examine how does the introduction of technology impact on service relationships in the service network. This empirical research explores an academic service network. The research adopts Actor-Network Theory (ANT) as a research lens. In addition, the research offers a visual comparison of the service relational infrastructure through the use of Social Network Analysis (SNA). In essence, the research introduces Public Service Science to explain how public service technological innovations commands control over public sector behaviour and therefore acts as an agent of bureaucracy which alters the relational dynamics of power, risk, responsibility, and accountability.

Product Specifications
SKU :COC58019
AuthorNoel Carroll
LanguageEnglish
BindingPaperback
Number of Pages320
Publishing Year2012-11-30T00:00:00.000
ISBN978-3844309355
Edition1 st
Book TypeAerospace & aviation technology
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-06-08 00:00:00