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Statistical Analysis of Patients' Satisfaction with Hospital Services

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description
 
Patient satisfaction is considered as one of the desired outcomes of health care and it is directly related with utilization of health services. Asking the patients what they think about the care and treatment they received is an important step toward improving the quality of care and to insuring that local health services are meeting patient?s needs. Patients? satisfaction is of fundamental importance as a measure of the quality of care because it gives information on the provider?s success in meeting client values and expectations, matters on which the client is the ultimate authority (Donabedian, 1980). Quality is one of the prime factors which affect satisfaction. There is a strong connection between health service quality perceptions and customer satisfaction. Only when the health service providers understand what exactly the customer (patient) wants when he says that he wants quality, will they be able to satisfy their patients and only then will it be a successful hospital.
Product Specifications
SKU :COC12068
AuthorTariku Tesfaye Haile and Dr. Emmanuel G/Yohannes
LanguageEnglish
BindingPaperback
Number of Pages104
Publishing Year3/27/2012
ISBN978-3848438532
Edition1 st
Book TypeLegal profession: general
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-17 00:00:00