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The Effect of Employee Empowerment on Service quality Delivery and customer satisfaction:

 

Marketed By :  VDM Verlag Dr. Müller   Sold By :  Kamal Books International  
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  • Product Description
 

As leaders, it is easy to underestimate the critical impact of our words and action on employees. One careless phrase tossed off lightly can up set the trusting relationship built over a long period. Stephen R. Covey, who wrote the popular Seven Habits of Highly Effective people, describes these delicate relationships as “emotional bank account.” Each betrayal of trust or perception by the employee that the manager does not care, is not listening, or in some way devalues the persons'' contribution counts as a“withdrawal” from that bank account. For every withdrawal, Covey says, it takes at least ten “deposits”--- positive and trusting experiences between employee and manager-- to overcome the negative feelings. Therefore, it “pays” to avoid the dis-empowering behaviors that are so hard to erase.

Product Specifications
SKU :COC70449
Authoryehualashet Demeke Lakew
LanguageEnglish
BindingPaperback
Number of Pages132
Publishing Year2011-04-27T00:00:00.000
ISBN978-3639348989
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandVDM Verlag Dr. Müller
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08 00:00:00