Category

share

The Effect of Employee Empowerment on Service quality Delivery and customer satisfaction:

The Effect of Employee Empowerment on Service quality Delivery and customer satisfaction:

 

Marketed By :  VDM Verlag Dr. Müller   Sold By :  Kamal Books International  
Delivery in :  10-12 Business Days

 
₹ 4,396

Availability: Out of stock

 

Delivery :

5% Cashback on all Orders paid using MobiKwik Wallet T&C

Free Krispy Kreme Voucher on all Orders paid using UltraCash Wallet T&C
Product Out of Stock Subscription

(Notify me when this product is back in stock)

  • Product Description
 

As leaders, it is easy to underestimate the critical impact of our words and action on employees. One careless phrase tossed off lightly can up set the trusting relationship built over a long period. Stephen R. Covey, who wrote the popular Seven Habits of Highly Effective people, describes these delicate relationships as “emotional bank account.” Each betrayal of trust or perception by the employee that the manager does not care, is not listening, or in some way devalues the persons'' contribution counts as a“withdrawal” from that bank account. For every withdrawal, Covey says, it takes at least ten “deposits”--- positive and trusting experiences between employee and manager-- to overcome the negative feelings. Therefore, it “pays” to avoid the dis-empowering behaviors that are so hard to erase.

Product Specifications
SKU :COC70449
Country of ManufactureIndia
Product BrandVDM Verlag Dr. Müller
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08
0 Review(s)