This book explains in easy to understand style the thinking of some of the world's leading management experts. The contents of the book are presented in a lucid style so that even an average student can grasp the subject. Salient Features: 1) Practical state of the art approach. 2) Figures & Tables that help clarify and reinforce the concepts presented. 3) Where appropriate, Techniques are reduced to simple mathematics are developed in the form of charts & tables. 4) Sufficient theory is presented to ensure a complete understanding of the concepts. TOTAL QUALITY MANAGEMENT is a useful tool; for both for students and professionals in the corporate world.