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Total Quality Management and Organisational Performance


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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  • Product Description

Although TQM initiatives initially focused on reducing defects and errors in products and services through the use of measurement, statistics, and other problem solving tools, organisations began to recognise that lasting improvement could not be accomplished without significant attention to the quality of management practices used on a daily basis. Managers began to realise that the approaches they use to deliver services as leaders are the true enablers of quality, customer satisfaction, and business results. In order words, they recognise that quality management is as important as management of quality.

Product Specifications
SKU :COC55862
AuthorThamae Paulus Masejane
Number of Pages212
Publishing Year2014-07-16T00:00:00.000
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-06-08 00:00:00
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