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Total Quality Management in Central University Libraries of India

 

Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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Rs. 5,886

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  • Product Description
 

The concept of quality management originated in Japan and later moved into the USA and other countries. The theory of quality management has been growing rapidly and important for all service sectors. Libraries adopt management techniques to give their best in the form of services and products to its users. But, it is very difficult to give best products and services. There is no universally acceptable tools and techniques to measure and improve the quality of products and services in libraries. TQM is one of such technique used for the improvement and maintenance of quality or performance of the libraries. Therefore, it is necessary for library and information professionals to understand core concepts, methods and techniques used in TQM. The book is to examine the application of Total Quality Management in University Libraries of India and to measures the perception of users as they relate to quality of information products and services, and to determine how far the libraries has succeeded in delivering such services to its users. The study also highlights the brief theoretical framework about the concept of quality, statistical quality control and TQM application in LIS.

Product Specifications
SKU :COC70963
AuthorMonawwer Eqbal and M. Masoom Raza
LanguageEnglish
BindingPaperback
Number of Pages336
Publishing Year2011-12-19T00:00:00.000
ISBN978-3846597743
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-08 00:00:00