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TQM and Operational Flexibility impact on Hospital Performance


Marketed By :  LAP LAMBERT Academic Publishing   Sold By :  Kamal Books International  
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Rs. 5,886

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  • Product Description
In recent years, the healthcare industry has been under intense pressure to improve customer satisfaction and the quality of services. A multitude of factors, including enormous market competition in the world region, rising operating costs and high customer expectations, are among the compelling reasons for doing, so this book aims to determine the impact of Total Quality Management (TQM) and Operational Flexibility (OF) on hospital performance. A model is proposed that links Total Quality Management TQM and Operational Flexibility OF constructs to the hospital performance construct, the underlying dimensions of TQM, OF and hospital performance was empirically verified and validated through Confirmatory Factor Analysis (CFA), Reliability Analysis Procedure, and Construct Validity Procedures, Structural Equation Modeling (SEM) was employed to test the model, drawing on a sample of medical leaders from the Joint Commission International (JCI) accredited hospitals, with residency program for doctors, in Jordan. The value of the book is that it points out the influence of TQM and operational flexibility on hospital performance.
Product Specifications
SKU :COC14443
AuthorMain Naser Alolayyan
Number of Pages372
Publishing Year8/20/2012
Edition1 st
Book TypeBusiness & management
Country of ManufactureIndia
Product BrandLAP LAMBERT Academic Publishing
Product Packaging InfoBox
In The Box1 Piece
Product First Available On ClickOnCare.com2015-07-24 00:00:00