The purpose of this document is to provide a step-by-step guide for redesigning an existing Operating Model, identifying transformation opportunities, and driving new and existing policies and capabilities to full potential. Capability is used throughout this document to describe a service that is performed within a functional area. For example, we consider Financial Reporting to be a capability within the Finance Management Group (FMG) functional area. Functional area may have a primary capability (such as the Contact Center operations service within the Contact Centers functional area), or several narrower capabilities. These capabilities may either reside in a Shared Service (SS), in a Center of Expertise (COE) or within a Line of Business.
|Number of Pages||260|
|Book Type||Business & management|
|Country of Manufacture||India|
|Product Brand||LAP LAMBERT Academic Publishing|
|Product Packaging Info||Box|
|In The Box||1 Piece|
|Product First Available On ClickOnCare.com||2015-07-08 00:00:00|